SHIPPING AND RETURNS

SHIPPING POLICY

We support support domestic and international shipping zones from our UK distribution centre.

All shipments are made using Royal Mail. For the latest information on their estimated shipping times and delivery policies please visit www.royalmail.com.

For all shipments we recommend using signed and tracked delivery. Unfortunately if you choose standard delivery we will not be responsible for lost post.

Shipping times are calculated once the order has been fulfilled, not once the order has been placed.

Please note that we are not responsible for any customs fees or import duties.

Any questions or inquiries, please contact info@icewashers.com

Domestic Shipping (UK)

Standard Shipping is offered free for orders over £10

Tracked and Signed Shipping is offered free for orders over £35

International Shipping 

Tracked and Signed Shipping is offered free for orders over £40

RETURN & EXCHANGE POLICY

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 14 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions. 

  • Discounted items are final and cannot be returned or exchanged

  • Returned items must  be returned in original packaging

  • Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

  1. Contact info@icewashers.com and supply order reference information.

  2. State your order reference and which products you wish to return or exchange.

  3. Wait for confirmation of refund or exchange email with return shipping address.

  4. Send all items back to us using the address provided.